Terms of Service — Crawdaddy
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Terms of Service

Last updated: August 3, 2026

Welcome to Crawdaddy. By using our app or website ("the Service"), you agree to these Terms. If you don't agree, please don't use the Service.

Using Crawdaddy

  • You must be able to form a binding contract to use the Service, and you agree to use it lawfully.
  • You're responsible for activity under your account and for keeping your login secure.
  • Don't misuse the Service — no spam, fraud, scraping, harassment, or attempts to break or overload it.

Content you post

You own the reviews, photos, and other content you submit, but you grant Crawdaddy a non-exclusive, worldwide license to display and distribute it within the Service. You're responsible for your content and confirm it's accurate and yours to post. We may remove content that violates these Terms or is abusive, false, or unlawful.

Reviews & ratings

Reviews must reflect genuine experiences. Fake reviews, vendor self-reviews, and manipulation are prohibited and may result in removal or account suspension.

Vendors, orders & payments

  • Crawdaddy is a marketplace that connects customers with independent crawfish vendors. Vendors are responsible for their products, pricing, food safety, and fulfillment. Crawdaddy does not cook, deliver, or cater.
  • Payments are processed through Stripe. Crawdaddy is the merchant of record for payments taken in the app, so "CRAWDADDY" is what appears on your card statement, not the vendor's business name. We pass the money to the vendor and keep a platform fee.
  • By ordering you agree to the price shown, including fees, taxes, delivery charges, and tips.
  • Paid vendor plans (Plus, Pro) and add-ons (Featured, Agent) renew until cancelled. You can cancel anytime; access continues through the current billing period.

Catering: deposits, balances & cancellations

Catering is booked by quote. A vendor sends you a price, you accept it, and payment happens in one of two ways depending on what the vendor offers.

Paying for a booking

  • Pay in full when you accept, and nothing further is owed.
  • Pay a deposit when you accept, with the balance due after the event. The deposit percentage is set by the vendor and shown to you before you pay.
  • Your booking is only confirmed once the deposit or full payment clears. Accepting a quote without paying does not reserve your date.

The balance, and the card on file

  • If you pay a deposit, the card you use is kept on file so the balance can be settled without you having to come back.
  • After your event we email you a reminder. If the balance is still open 5 days after the vendor confirms your event took place, we charge that card for the remaining amount. The exact date is shown to you when you pay your deposit and again in the reminders.
  • Settling in cash stops this. If you pay your vendor directly, ask them to mark it settled and no card charge is made.
  • We never charge the balance before the vendor confirms the event happened. If a card is declined we tell you and your vendor, and we do not keep retrying it.
  • Vendors choose which settlement methods they accept (card in the app, cash, or both). You are shown their choice before you book.

Cancellations and refunds

Each vendor picks one of three cancellation policies, and the one that applies to your booking is shown to you before you pay:

  • Flexible — full refund of your deposit if you cancel more than 7 days before the event.
  • Moderate — half your deposit is refundable if you cancel more than 7 days before the event. Inside 7 days, the deposit is not refundable.
  • Strict — your deposit is not refundable once the booking is accepted.

Deposits protect vendors who buy live crawfish for your event specifically and cannot resell them. If a vendor cancels or does not show up, you are refunded in full, and we recover that money from the vendor rather than from you.

If severe weather or another event outside either party's control makes the booking impossible, contact us. We will usually work with both sides toward a reschedule or a partial refund; neither party is treated as having broken the agreement.

If something goes wrong

  • Tell us within 48 hours of your event. Email support@crawdaddy.app with what happened and any photos.
  • We will look at your booking, the messages between you and your vendor, and the payment record, and we will work with both sides toward a resolution. That can include a partial or full refund where it is warranted.
  • Please come to us before contacting your bank. Because Crawdaddy is the merchant of record, a chargeback filed against a legitimate booking is resolved much more slowly than a refund we issue directly, and it may result in your account being suspended while it is reviewed.

What we keep, and why

To resolve disputes fairly and to answer card networks when a payment is challenged, we keep a record of each booking: the quote and when you accepted it, the technical details of that acceptance (including your IP address and browser), the payment and refund history, the messages exchanged between you and your vendor inside Crawdaddy, and whether the vendor confirmed the event took place.

These records are internal. They are visible only to Crawdaddy staff who need them, they are never published, never sold, and never shown to other users. They exist so that when someone says a booking did not happen, we can establish what actually did. See our Privacy Policy for how long we keep them and your rights over them.

Vendor obligations

  • Vendors must deliver what they quoted, on the agreed date, or cancel with as much notice as possible.
  • Vendors must keep their listing, pricing, and availability accurate.
  • If a customer wins a payment dispute, or a vendor cancels or fails to show, Crawdaddy may reverse the payout for that booking and recover the amount from the vendor's account or future payouts.
  • Repeated disputes, no-shows, or unresolved complaints can result in catering being suspended or the vendor account being closed.

Disclaimers

The Service is provided "as is." We work to keep information accurate, but spot details, prices, hours, and availability come from vendors and the community and may change. We don't guarantee the quality, safety, or availability of any vendor or product.

Limitation of liability

To the fullest extent allowed by law, Crawdaddy is not liable for indirect, incidental, or consequential damages, or for issues arising from vendor products or transactions. Our total liability for any claim is limited to the amount you paid us (if any) in the 12 months before the claim.

Changes & termination

We may update these Terms or the Service over time; continued use means you accept the changes. We may suspend or terminate accounts that violate these Terms.

Contact

Questions about these Terms, a booking, a refund, or a payment you do not recognise? Email support@crawdaddy.app.